We've just had some feedback about the holiday cottage from a couple who stayed during July 2015. Bear in mind we get almost exclusively good comments from guests and have the documents to prove it. We don't charge premium rates. This couple were set up for a moan. From their comments you'd think they hadn't bothered to read the agents' cottage brochure or to even check the details on a web site. The descriptions in the brochure/website are entirely accurate. The things these people moaned about are clearly described/displayed in the documentation which they should have read before booking.
They moaned about the lounge window having frosting. The public street is just outside the window, the frosting is there to protect privacy and valuables. Not one single other guest has questioned this arrangement.
They said the garden was bare. We keep it that way, except several planters because we allow guests to bring their pets. Once again this is clearly shown in the advertising. The rooms were "stuffy". Well I'm afraid that is the consequence of good insulation practice and it is oh so easy to open a window.
They said they were pleased to be home. Having read their review I hope they stay there and never again trouble any other holiday home owners. Just there are review sites where guests can review their holiday accommodation I wish there was a site where holiday home owners can review the behaviour of their guests and be able to take a considered view on prospective customers. Maybe give their guests a Star Rating from one to five stars.Perhaps habitual moaners could be filtered out in future.