We've finally tired of Sykes' games. They provide poor quality guests, and don't help when things go wrong. The term "Teflon Shoulders" comes to mind. They've made a lot of money on the back of our capital investment and free labour. We're tired of subsidising guests stays in our property for Sykes profits.
They now appear to be tinkering with contractual terms and conditions. A contract should document the business agreement and relationship between the parties. It is a document of last resort to be used when things go wrong, but when one side attempts to unilaterally change those terms and conditions to their sole benefit it is a sign that the original business agreement has broken down. Our guess this is largely due to the change of ownership of Sykes and the need to recover the massive sums borrowed for the purchase.
Six more months before we are finally free.