Our current pair of guests are the straw that broke the camel's back. Their behaviour has been poor and they've made unwarranted complaints to our rental agency. We'd offered them a full refund provided they left immediately, but they chose to stay. We dread to think what we'll find when we go to the cottage tomorrow for handover cleaning. No doubt they'll leave a lousy online review. The previous couple loved our cottage and left a good review. Our first action on arrival will be to make a full video of the state of our cottage.
It seems that many other holiday home owners have had similar problems with "Marbella" guests displaced by the Covid-19 travel restrictions. There seems to be little respect for the owners from people seeking the cheapest available holidays online. For the past few years, we've subsidised guests staying at our property, mostly because we treat the property itself as the long term investment. However damages caused by guests abusing our facilities have all but wiped out any profit. In addition to the subsidy, we effectively give each pair of guests four hours of our life free of charge. We also provide free of charge release from pet boarding fees for the holiday makers.
We've instructed our agency to increase prices by 25% with immediate effect, and to also add a £250 Good Housekeeping Bond per stay. If the guests leave the cottage in good condition the GHB will be promptly refunded in full. This will price our cottage a few pounds per night over the previous rates, but hopefully people just looking for somewhere cheap to stay will go find their bargain elsewhere. For regular guests we'll look at some kind of loyalty bonus to reduce their costs.
If this reduces the number of bookings, so be it. We're not in the business of receiving abuse as a reward for our time and efforts. I've seen reports from several owners recently that they've decided to pull their property from the Self Catering homes business.