We've swapped agencies for holiday home rental this year as the earlier one was just not performing. Since joining Sykes Holiday Cottages we have seen a considerable increase in business. Last year with the previous agency we made a loss, this year we should break even on income/running costs and fees.
On the whole our guests have been good, though some are definitely smokers. We can always tell when we visit to check and clean the cottage when people have departed. The smell of tobacco smoke lingers.
Our current guests discovered the washer/dryer machine was not working properly. We've ordered a new replacement machine and we are just about to set off to receive the new machine and install it today, between lettings. Meanwhile we've given our guests a free laundry service, collecting and returning the clothes to them in the same day.